Privacy Policy

Global Service Adventures (GSA)

Effective Date: July 1, 2026

Our Commitment to You

Global Service Adventures invites students, educators, and families to explore Jamaica through immersive, transformative travel. That same spirit of curiosity, compassion, and cross-cultural understanding guides how we handle your personal information. Trust is at the heart of every journey we lead, and this policy explains, plainly and honestly, what information we collect, why we collect it, and how we protect it.

This Privacy Policy governs the way Global Service Adventures collects, uses, maintains, and discloses information gathered from visitors and users of our website and all products and services we offer through it - including prospective and enrolled travelers, chaperones, parents/guardians, and partner institutions.

1. Who We Are

Global Service Adventures (GSA) is a program of Wanderlust Adventures Limited, a Jamaica-based Destination Management Company headquartered at 11A Cargill Avenue, Kingston 10, Jamaica. For over 20 years, our family-led team has guided young travelers through service, adventure, and cultural immersion across the Caribbean and Latin America, always rooted in our core values of curiosity, humility, independence, self-awareness, compassion, determination, and cross-cultural perspective. If you have questions about this policy or how we handle your information, you can reach us at the contact details listed in Section 12.

2. Your Acceptance of These Terms

By using our website, you signify your acceptance of this Privacy Policy. If you do not agree with this policy, we'd kindly ask that you not use the site - and if you have questions before deciding, we're always happy to talk them through with you first. Your continued use of our website following any posted updates to this policy will be treated as your acceptance of those changes.

3. Information We Collect

To design and deliver programs that are safe, meaningful, and well-organized, we may collect the following categories of information:

Personal identification information

We may collect this from you in a variety of ways - including when you visit our site, fill out a request-a-quote or enrollment form, subscribe to our newsletter, or otherwise interact with features and resources on our site. Depending on the activity, we may ask for:

Name, date of birth, and contact details (email, phone, mailing address)
School or institution affiliation
Emergency contact and parent/guardian information (for minors)
Passport, travel document, and immigration details necessary for international travel
Health, dietary, and accessibility information relevant to your safety and comfort during a program
Payment and billing information (processed securely through our payment partners)
Program preferences, applications, waivers, and consent forms

You're always welcome to browse our site anonymously, and we only collect personal information that you voluntarily choose to share with us. Declining to share certain details is your right, though it may limit your ability to complete an enrollment, request a quote, or take part in certain site features.

Non-personal identification information

We may also collect non-personal information whenever you interact with our site, such as browser type, device information, and general technical details about how you connect to our website. This information helps us understand our audience as a group; it does not identify you individually.

Text messaging (SMS)

If you provide a phone number - for example, when requesting a quote, registering for a program, or adding a traveler to an enrollment - we may collect it for the purpose of sending program-related text messages, where you have opted in to receive them. You can unsubscribe from text messages at any time by replying STOP, get help by replying HELP, and resubscribe by replying START. Message and data rates may apply, and message frequency will vary depending on your program stage.

Cookies and website data

Our site may use "cookies" to enhance your browsing experience and help us understand how visitors engage with our content. Your browser places these on your device, and you're free to set your browser to refuse cookies or alert you when they're being used. If you do, please note that some parts of our site may not function as intended.

Information from partners and institutions

We may also receive enrollment or referral details shared by schools, universities, or group leaders coordinating travel on behalf of students.

We only collect what we genuinely need to plan your journey, keep you safe, and stay connected with you before, during, and after your program.

4. How We Use Your Information

We may collect and use your personal information for purposes such as:

Planning and operating your program - accommodations, transportation, activities, meals, and all the logistics that bring a GSA journey to life
Improving customer service - responding to your questions and support requests more efficiently
Personalizing your experience - understanding, in the aggregate, how our travelers and site visitors engage with our programs and resources
Improving our website and programs - using feedback to shape better journeys
Processing payments - used only to fulfill your order or enrollment, and never shared with outside parties beyond what's necessary to deliver the service
Running promotions, surveys, or scholarship opportunities - and sending information on topics we believe will interest you, where you've agreed to hear from us
Sending periodic communications - updates pertaining to your program, responses to inquiries, and, if you've opted in, news about GSA and related offerings. Every email includes clear unsubscribe instructions, or you're welcome to reach out to us directly to opt out
Meeting legal and safety obligations - including immigration, customs, and health and safety requirements tied to international travel
Sharing program highlights and stories - with appropriate consent, through our website, social media, and marketing materials

We do not use your personal information for purposes unrelated to delivering and improving our travel and service-learning programs.

5. How We Share Your Information

Global Service Adventures does not sell, trade, or rent your personal identification information to others. We may share information with:

Local partners and vendors in Jamaica who help deliver program elements - accommodations, transportation providers, tour operators, cultural sites, and community organizations - limited to what they need to provide their part of the experience
Airlines, immigration authorities, and travel-related entities, as required for international travel
Partner schools and universities coordinating the program on behalf of their students
Payment processors, to securely handle transactions
Third-party service providers who help us operate our business and website - for example, sending newsletters or surveys on our behalf - and only for those limited purposes
Emergency services or medical providers, if needed to protect the health and safety of a participant
Legal or regulatory authorities, where required by Jamaican law or applicable international regulations

We may also share generic, aggregated demographic information that is not linked to any individual with trusted business partners and affiliates, for the purposes described in this policy. Any partner who receives information on our behalf is expected to handle it responsibly and only for the purpose it was shared.

6. Photos, Videos, and Storytelling

Storytelling is part of who we are. With appropriate consent, we may capture photos and videos during programs to share the impact of our work - on our website, social media, brochures, and promotional materials. If you or your family prefer not to be included in this storytelling, please let us know in writing, and we will honor that request.

7. Data Security

We adopt appropriate data collection, storage, and processing practices, along with reasonable administrative, technical, and physical security measures, to protect against unauthorized access, alteration, disclosure, or destruction of your personal information - including your username, password, transaction details, and other data stored on our site.

Sensitive information exchanged between our site and its users is transmitted over an encrypted, secure connection. This includes secure storage of travel documents, restricted access to sensitive health and payment information, and secure processing of payments through trusted, compliant partners. While we work hard to protect your information, no method of transmission or storage is completely secure, and we encourage you to share sensitive details with us only through the secure channels we provide.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy - including program planning, safety documentation, legal compliance, and alumni engagement - after which it is securely deleted or anonymized, unless a longer retention period is required by law.

9. Your Rights and Choices

You have the right to:

Ask what personal information we hold about you
Request corrections to inaccurate or outdated information
Request deletion of your information, where reasonably possible and consistent with our legal and safety obligations
Withdraw consent for photo/video use or marketing communications at any time
Unsubscribe from text messages, emails, or newsletters at any time, using the instructions provided with each communication
Ask questions about how your information is used

For travelers under 18, these rights are exercised by a parent or legal guardian.

To make a request, please contact us using the information below.

10. Third-Party Links

Our website may include links to other sites we don't operate - for example, our travel and payment partners. We are not responsible for the privacy practices or content of those third-party sites, and we encourage you to review their privacy policies directly.

11. Children's Information

Many of our travelers are minors. We collect information about students only with the involvement and consent of a parent, guardian, or partner institution coordinating the trip, and only as needed to plan, operate, and keep a program safe. Parents and guardians may contact us at any time to review, correct, or request the deletion of their child's information, consistent with our safety and legal obligations.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out:

Global Service Adventures
A program of Wanderlust Adventures Limited

Our Office: 11A Cargill Avenue, Kingston 10, Jamaica

Phone:
UK Sales Office: +44 74 278 32497
Jamaican Sales Office: +1 876 676 5317
USA Sales Office: +1 561 623 3703

Email: info@globalservicetrips.com

We're always happy to talk - reach out anytime, and a member of our team will get back to you.

13. Changes to This Policy

As our programs grow and evolve, we may update this Privacy Policy from time to time, at our discretion. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically so you're always informed about how we protect your information. It's your responsibility to check back from time to time - but we'll always aim to make changes easy to spot.

Global Service Adventures - transforming students into global citizens through meaningful journeys.